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Empowering Stroke Survivors: Employment Position

Stroke Assist | Customer Service Representative

Job Interview

Stroke Assist | Customer Service Representative

Job Type:

Volunteer

Application Cose Date:

15 September 2023

Job Reffence Number:

196756

About the Role

As a volunteer Customer Service Representative, you will play a vital role in providing exceptional customer support to our organisation's clients. Your dedication and excellent communication skills will help ensure positive interactions, resolve customer inquiries, and contribute to overall customer satisfaction. This is an opportunity to make a meaningful impact on the community and gain valuable experience in customer service.


Responsibilities:


Provide Outstanding Customer Support:

  • Respond promptly and professionally to customer inquiries, concerns, and complaints via various communication channels (phone, email, live chat, social media, etc.)

  • Display empathy, patience, and understanding to establish a rapport with customers and address their needs effectively.

  • Act as a friendly and knowledgeable point of contact for customers, providing accurate information and guidance on products, services, policies, and procedures.

Problem Resolution:

  • Identify and assess customer issues, troubleshooting problems to offer appropriate solutions or escalate complex matters to senior staff, if necessary.

  • Follow up with customers to ensure their issues have been resolved satisfactorily, maintaining accurate records of interactions and outcomes.

Maintain Professionalism and Compliance:

  • Adhere to organisation policies, guidelines, and protocols to ensure consistency in customer service delivery.

  • Maintain a professional and courteous demeanor while representing the organisation, demonstrating respect for diverse backgrounds and perspectives.

Collaboration and Teamwork:

  • Collaborate with fellow volunteers and staff members to share insights, knowledge, and best practices to improve customer service operations.

  • Assist in the development and improvement of customer service processes and resources based on feedback from customers and personal observations.

Reporting and Documentation:

  • Document customer interactions and feedback accurately and thoroughly in the designated systems or databases.

  • Generate reports on customer inquiries, trends, and common issues, providing insights to enhance customer service strategies.


Requirements

  • Excellent communication skills, both verbal and written, with the ability to articulate information clearly and concisely.

  • Strong interpersonal skills, including active listening and the ability to build rapport with customers.

  • Patience, empathy, and a genuine desire to assist customers in a professional and courteous manner.

  • Problem-solving mindset, with the ability to analyze situations, identify potential solutions, and take appropriate actions.

  • Ability to multitask effectively and prioritize tasks in a fast-paced environment.

  • Familiarity with customer service principles and practices.

  • Proficiency in using customer service software, CRM systems, and other relevant tools is a plus.


Why Volunteer with us?

  • Make a significant difference in the lives of stroke survivors and their families by providing much-needed emotional support and guidance.

  • Join a supportive and dedicated team passionate about stroke recovery and mental well-being.

  • Flexible remote work opportunities that fit your schedule.

  • Expand your knowledge and experience in stroke recovery counselling.

  • Contribute to a growing organisation committed to improving the lives of stroke survivors in Australia.


To Apply:

If you possess the skills, empathy, and commitment to support stroke survivors and their families in their recovery journey, we would love to hear from you. Please send your resume and a brief cover letter outlining your interest and relevant experience using the Seek Volunteer website or the form below

Apply Today 
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Thank you! We’ll be in touch.

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